Refund Policy

Alongside our current warranties and product guarantees, you have the right to cancel any purchase made online within 7 days of receiving your goods. You must return your item within 7 days of notifying us of your intention to return your item, and you will receive a refund within 7 days of our returns team receiving the goods back. Unfortunately, we do not cover the cost of shipping in these circumstances.

Please note that any items which have been opened and used may not be eligible for a full refund, a partial refund may be offered to you. The value of the refund is dependent on the condition of the device. 

Consumable items such as liquids, coils, and some “disposable” cannot be returned if opened due to hygiene reasons. For further information see the product guarantees and warranties.

All refunds will be made to the same payment method used to purchase the product.